To Our Customers:
CAGE code: 1MQS7
NAICS codes: 334111, 541512
P.O. Box 2042
Carbondale, IL 62902
Monday - Friday
9:00am to 6:00pm (CST)
Sales and General Inquieries: firstname.lastname@example.org
Engineering and Custom Design: email@example.com
Technical Support: firstname.lastname@example.org
EMAC is Closed on the Following Days:
|New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, and Christmas Day.|
|Order Minimum||Order Type|
|$100||First time orders in US, Canada, Mexico|
|$250||First time orders to International customers|
|$50||Repeat customers in US, Canada, Mexico|
|$100||Repeat International customers|
Domestic ordering policies apply towards orders in USA, Canada, or Mexico.
For International orders, please view our Internaltional Ordering information.
Checks, transfer notices, and money orders drawn from international banks without an operating branch in the USA are not accepted.
Shipping Charges are calculated based on UPS shipping rates. These fees are based on dimension, weight, value, and the number of packages. EMAC, inc. ships to the United States (including Alaska and Hawaii) and most U.S. Territories.
Domestic orders are sent via United Parcel Service (UPS). When your order is completed and has been picked up by UPS, a confirmation email is sent to the email address you have provided. Included in that email is a UPS tracking number. If you do not receive your UPS notification, please check your spam folder or contact our Customer Service Representatives at 618-529-4525.
You will receive your UPS Ground order within 3-7 business days after it ships. UPS will e-mail you a tracking number when your order ships.
PLEASE NOTE: To ship same day, the order must be entered and available to ship by 10:30 AM CST. All orders entered after 10:30 AM CST will ship the following business day. Please be certain to speak with a sales representative about lead time and availability before placing your order.
Next Day Air
Guaranteed Overnight Delivery by 10:30 a.m. UPS Next Day Air features fast, reliable delivery to every address in all 50 states and Puerto Rico making it the right choice for all your overnight shipments. It provides Next-Day service on weekdays. Service is not available for Saturday or Sunday delivery. UPS will not provide service guarantee adjustments for late deliveries due to inclement weather.
Next Day Air Early AM
Guaranteed Early Morning Delivery. When your shipments demand first-thing-in-the-morning delivery. It also provides reliable early-morning service on weekdays. Service is not available for Saturday or Sunday delivery. UPS will not provide service guarantee adjustments for late deliveries due to inclement weather.
Next Day Air Saver
Guaranteed Overnight Delivery by 3:00 p.m. Available in the 48 contiguous states. Shipments to residential locations within the Next Day Air Saver area are delivered by end of the next business day. Service is not available for Saturday or Sunday delivery. UPS will not provide service guarantee adjustments for late deliveries due to inclement weather.
Second Day Air
Guaranteed Second-Day Delivery. On-time delivery throughout the U.S. and Puerto Rico by the end of the second business day. This is an economical alternative for time-sensitive shipments. Service is not available for Saturday or Sunday delivery. UPS will not provide service guarantee adjustments for late deliveries due to inclement weather. Intra-Alaska shipments are not guaranteed.
Guaranteed Three-Day (business days). Delivery offers the ideal mix of economy and guaranteed on-time delivery within the 48 contiguous states. Service is not available for Saturday or Sunday delivery. UPS will not provide service guarantee adjustments for late deliveries due to inclement weather.
All International orders outside of the United States, Canada, and Mexico require a quotation prepared by our Sales Department.
International Credit Cards may be used by approved customers whose order totals less than $750 including all Shipping Fees.
International Credit Card Procedures
After obtaining a quotation, please send us a FAX which includes the following information:
For orders totaling $750 or more we require pre-payment via wire transfer. See our Wire Transfer Procedure.
Checks, Transfer notices, and Money Orders drawn from International Banks, without an operating Branch in the United States are not accepted!
All of prices on our website are in US Dollars and are subject to change without notice.
Please Note: These commodities, technology, or software are exported from the United States in accordance with the Export Administration Regulations. Diversion contrary to U.S law is prohibited.
1. Software Licenses and any products that contain custom parts are NCNR and cannot be canceled once the order is confirmed.
2. Scheduled shipments may be considered NCNR or be subject to a restocking fee if cancelable.
3. Most orders or quantities may be pushed out up to 2 months provided EMAC is notified in writing 1 month or more prior to the scheduled ship date.
4. If a request is made of EMAC to push an order out that is between two weeks and 1 month from its ship date, EMAC may push this date out a maximum of 1 month.
5. No aspect of an order may be changed within the two week window of the ship date.
6. Orders may be pulled in provided EMAC is notified in writing 1 month or more prior to the scheduled ship date and vendors can provide the parts to EMAC early enough to meet the request.
7. Any change will be followed up with a new or revised PO once the change has been confirmed by EMAC.
8. Orders must be completed within 6 months of initial delivery.